At NEW SYSTEMS VITA - FZCO (operating as NSVSoft), we are committed to delivering reliable engineering software tools. To help users make an informed choice, we provide a fully functional 14-day free trial for the NSV Sprinkler Module before any payment is made.
We strongly encourage all prospective buyers to download and test the NSV Sprinkler Module using our unrestricted 14-day free trial. This evaluation period allows you to verify full compatibility with your Autodesk AutoCAD version, operating environment, and design workflow prior to purchasing an annual license.
We offer a 7-day money-back guarantee on initial annual software license purchases, strictly limited to technical issues. If you experience a verifiable technical defect, fatal bug, or critical compatibility failure that our technical support team cannot resolve within a reasonable timeframe, you may submit a refund request within 7 calendar days of your original purchase date.
Conditions for a Refund:
Refunds will NOT be granted under the following circumstances:
Our annual licenses operate on an auto-renewing yearly subscription. You may cancel your subscription renewal at any time before your next billing cycle by contacting our support team at [email protected] or [email protected]. Upon cancellation, no future charges will occur, and your active license will remain valid until the end of the paid annual period.
When a refund is approved and issued, the corresponding software license key will be permanently revoked and deactivated on our licensing servers.
To submit a refund request or manage subscription renewals, contact us with your order details:
Email: [email protected] / [email protected]Approved refunds are processed through our merchant partner (Paddle) and are typically credited back to the original payment method within 5 to 10 business days depending on the card issuer.